The same customer conversation
Ask every applicant how they would handle a caller. The prompts stay fixed, so the floor can compare answers.
Hire call-centre and BPO agents without a live screen for every applicant.
Call-centre and BPO hiring is a volume of spoken customer work. Hirekal collects the same answers first, so a live floor interview is for the people you have already heard.
The hard part is hearing people before the floor is booked.
A resume does not show tone, pace, or how someone handles a difficult caller. See all use cases.
- A live screen for every applicant when the queue is already full
- Floor interviews that ask different questions from one recruiter to the next
- A CV that does not show how someone sounds with a customer
- Shift and language checks mixed into a long live call
Screen the voice. Then book the floor.
Applicants open one link. They do not create an account, and there is nothing to install.
Write the screen once
Send the apply link
Applicants answer in the browser
Review voice, transcript, and scores
Book the floor interview
Ask every applicant to handle the same caller.
Write the customer scenario once. Every candidate records an answer to it, so a recruiter in one site and a recruiter in another are not inventing a different screen.
What Hirekal does in a BPO screen.
Speech scores, transcripts, CSV export, and webhooks are already in the product. Phone-screen prompts are in the call center interview questions. Written support prompts are in the customer service questions. Other workflows: remote staffing and appointment setters.
Shift and language on the same link
Add choice or text questions next to the video. Availability and language do not need a separate call.
Clarity next to the recording
Transcripts and speech scores for communication, clarity, and fluency sit with the video. They do not hire for you.
A list you can move
Export the job's applications to CSV, or send new applications and stage changes to your endpoint with webhooks.
Applicants can open the interview on your domain.
Add a hostname, point a CNAME to Hirekal, and verify it. Apply links then use that domain. Separately, branding sets the primary color, secondary color, and font on the apply page. Branding does not change the hostname.
Norvale
Norvale is a global remote workforce business. The Norvale case study covers how the team collects and reviews candidate video submissions.
Questions about BPO and call-centre hiring.
Same questions, speech scores, export, and the apply domain.
Can every applicant answer the same call-centre questions?
Yes. You write the questions once. Every candidate answers them in the same order, including a video response.
Can I ask about shifts or language and still collect a video?
Yes. An interview can include choice or text questions and video questions. Candidates complete them from the same link.
Do speech scores decide who gets hired?
No. Communication, speech clarity, and fluency scores are generated from the recorded audio and shown next to the video. Your team still decides who moves forward.
How do I get the applicant list out of Hirekal?
Export applications for a job to CSV, using the filters on the list. Webhooks can also send new application and stage change events to an endpoint you control.
Can the apply page use our domain and colors?
Yes. After you add a hostname, create the CNAME, and verify it, apply links use that domain. Branding sets the primary color, secondary color, and font. Branding does not change the domain by itself.
Hear the applicant before you book the floor.
Send one interview link. Review the recordings, then spend live time on the people who should meet the team.